Return Policy

We provide returns in accordance with Australian Consumer Law. For returns contact us at help@thefarmerslot.com.au or you can use the ask a question link from the relevant product. Please include your order number, the name of the purchaser and product description together with the issue you are experencing. In most cases our supplier will also require photo's or video demonstrating the issue.

Overview of consumer law

Sellers have resopnsibilites to customers and constomers have common law and statutory rights with respect to the sale/purchase of goods and services. Australian Consumer Law (ACL) serves as the cornerstone of consumer protection legislation across Australia, unifying various state and territory laws under a single, comprehensive framework. Enacted in 2011, the ACL aims to safeguard the rights and interests of consumers while promoting fair trading practices and marketplace competition. It covers a wide range of areas, including consumer guarantees, product safety standards, misleading and deceptive conduct, unfair contract terms, and consumer rights in relation to goods and services. Administered by the Australian Competition and Consumer Commission (ACCC) and state/territory fair trading agencies, the ACL provides consumers with robust protections against unfair practices and ensures that businesses operate responsibly and ethically in their dealings with customers.

Warranties and Returns

We comply with the Australian Consumer Law (ACL). This means you are entitled to a repair, replacement, or refund where a product has a major failure, and to a repair or replacement where a product has a minor failure, in accordance with the ACL.

Warranties

• Brand new products that display a product code in the format <strong>CODE: dsz<span class="text-token-text-primary cursor-text rounded-sm">[xxx]</span></strong> typically include a 12-month manufacturer’s warranty, where this is offered it will be stated in the product description.
• Warranty coverage applies to manufacturing faults and defects under normal use.
• Warranty terms do not cover misuse, accidental damage, fair wear and tear, or issues caused by incorrect installation or maintenance.

How to Request a Return or Warranty Claim

Please contact us before returning any item.

For the quickest response:

1. Message us from your customer account, or
2. Use our contact form on the website.

We will usually require:

• Your order number
• A clear description of the problem
• Photos clearly demonstrating the issue (and video if relevant)

This helps us assess the issue quickly and minimise delays.

Vendor-Specific Terms

Some products are sold by individual vendors who may offer their own return or warranty terms. Where applicable, these terms will be outlined in:

• The product description, and/or
• The vendor description. You can navigate to the vendor description by clicking on their storename on the product description or you can find a list of vendors on our "Find a seller" page.

Please review these sections carefully before purchasing.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.